Terms of delivery

Delivery delay

Delivery times vary between 7 and 14 working days, depending on product availability and the destination of the order. Please note that there is a 2 business day package preparation time before shipping.

Shipping cost

Delivery costs are included in the price of the products and are therefore not charged in addition to the total amount of the products. Deliveries are made free of charge.

Delivery areas

We deliver our products to Switzerland and the European Union. Orders cannot be shipped to addresses outside of these areas.

Carrier

The carrier is chosen by Clima-pro.ch and may vary depending on the products ordered to ensure the fastest delivery available. Clima-pro.ch strives to guarantee that the goods ordered on the site www.clima-pro.ch are delivered in good condition, without damage.

Tracking control

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package until it is delivered.

Delivery delays

Although we do our best to ensure prompt delivery, delays may occur due to unforeseen circumstances. In such cases, we will notify you as soon as possible and do our best to minimize the inconvenience.

Contact us

If you have any questions regarding our delivery conditions, do not hesitate to contact us:

E-mail : contact@clima-pro.ch

Telephone: +41 21 123 45 67